Returns & Exchanges

At JFC Online, we strive for total satisfaction with every order. If your food items arrive damaged or incorrect, please contact us within 48 hours of delivery to initiate a return or replacement.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email with your order number and photos of the items you wish to return.

• 2.
  Verification

  Our quality assurance team will review your request within 24 hours to ensure it meets our safety and hygiene return standards.

• 3.
  Package Items

  If approved, securely pack the unopened products in their original packaging to prevent damage during transit.

• 4.
  Refund Processing

  Once we receive the returned goods, a full refund or store credit will be issued to your original payment method within 5-7 business days.